Helpdesk Executive
EXL Service · chennai, IN
OtherITvoicehelp deskcitrixfirst line supportincident management
The candidate should have strong written and verbal communication skills in English and experience in handling international customers. A minimum of two years in a voice process and familiarity with ITSM tools like ServiceNow or JIRA is required. Responsibilities include ticket logging, ensuring adherence to helpdesk SLAs, and prioritizing incidents.