Assistant Manager
EXL Service · chennai, IN
OtherITsupervisorvoicehelpdesk1st line supportcitrixtroubleshootingcommunicationleadership
We are looking for a level 2 Help Desk Analyst responsible for driving helpdesk metrics and acting as a point of contact for escalation calls. The role involves monitoring performance, overseeing day-to-day operations, and managing Help Desk SOPs. Candidates should have 3+ years of voice experience and 1 year in a supervisory role.