Specialist Customer Care Leader
Barclays · chennai, IN
OtherGeneralcustomer serviceteam managementquality assuranceperformance monitoringrisk managementprocess improvement
As a Specialist Customer Care Leader at Barclays, you will support the customer care team by providing exceptional service and resolving complex customer needs. Responsibilities include managing escalations, conducting quality checks, and collaborating with various teams to enhance customer care processes. You will also develop reports on performance and identify areas for improvement.