AM - Collections Operations and Support
HSBC · mumbai, IN
FinanceBanking/Financecomplaints managementcollectionsretail lendingcommunicationcustomer service
The role involves managing customer complaints related to collections and credit bureau, ensuring timely resolution and closure. The incumbent will coordinate with internal stakeholders and maintain a tracker of complaints while adhering to the bank's complaint management framework. Strong communication skills and knowledge of retail lending products are essential.