Service Design Vice President
JP Morgan · hyderabad, IN
OtherConsultingservice designuser experiencejourney mappingstoryboardingcross-functionalinclusive designcustomer experience
Lead cross-functional teams to deliver excellence in service design, shaping end-to-end customer experiences. Develop and implement comprehensive service strategies, create service blueprints, and collaborate with stakeholders to enhance customer satisfaction. Utilize advanced knowledge of service design principles to create seamless and accessible experiences.