Workforce Senior Specialist II
JP Morgan · mumbai, IN
OperationsBanking/Financeworkforce planningcall center operationsreal time analysismicrosoft excelquantitative analysisproblem solvingewfmcommunication
As a Workforce Senior Specialist II, you will monitor real-time service levels for multiple lines of businesses in Consumer & Community Banking. Responsibilities include reporting schedule activities, analyzing performance metrics, and facilitating communication with call center management. Proficiency in eWFM and strong analytical skills are essential.