IT Technology Services Senior Specialist - Problem Management / Zero Outage Room- ECS Delivery
SAP · bengaluru, IN
TechITsaphanaitilcloudincident-managementroot-cause-analysisservice-nowabapjavaanalytics
The IT Technology Services Senior Specialist will coordinate Problem Management and Critical Incident Management to ensure rapid Root Cause Analysis and remediation for major incidents. Responsibilities include driving technical resolutions, preparing action plans, and facilitating communication among various stakeholders. The role requires expertise in SAP Basis, HANA DB, and experience in customer interaction.