CEC - Fraud Investigation Officer-Customer Experience Center-Contact Centre Inbound
Kotak Mahindra Bank · noida, IN
OtherBanking/Financecustomer-servicecommunicationfraud-investigationcall-centerproblem-solving
The role involves attending inbound and making outbound calls to investigate fraud reported by customers in Retail Liabilities. Candidates should have excellent communication skills and be flexible to work 24/7. Responsibilities include ensuring customer satisfaction, adhering to information security norms, and completing specified logs.