SAP Procurement SDM - Assistant Director
EY · bengaluru, IN
OtherITsapservice deliveryproject managementitilstakeholder managementprocurementintegrationincident managementdata analysis
The Service Delivery Manager plays a crucial role in delivering services to the Mercury User Community, requiring deep techno-functional experience in SAP. Responsibilities include managing end-to-end business process chains, ensuring timely resolution of incidents, and collaborating with various stakeholders for operational support. The role demands strong management skills and the ability to analyze service performance and implement improvements.