Senior Associate - EMEA Training Lead
BNY Mellon · pune, IN
OtherBanking/Financetrainingfinancial servicesclient facingdevelopmentcontact centretransfer agency
The EMEA Training Lead will own and deliver training plans for new hires in the EMEA Enterprise Contact Centre. Responsibilities include creating training certification programs, monitoring staff competency, and aligning with global teams for best practices. The role requires knowledge of Transfer Agency or Contact Centre operations.