T&T-Customer- M&C-Director | Delivery Lead
Deloitte · mumbai, India
customer experiencestrategydata analysiscrmmartechproject managementmarketingcustomer serviceexperienced
Job Description
The role involves leading and managing teams to implement customer experience strategies, analyzing data and customer behavior to drive insights. The candidate should have familiarity with tools managing customer experience such as CRM and MARTECH, and possess strategic thinking and project management skills.
Qualifications
MBA graduate in marketing with minimum 15 years’ experience in delivering Customer Experience, Strategy, and management.
Skills Required
- customer experience
- strategy
- data analysis
- crm
- martech
- project management
- marketing
- customer service
Location
City: mumbai · Country: India