T&T - Customer - CS&D - Associate Director | Customer Experience
Deloitte · bengaluru, India
contact centerautomationprogram managementstakeholder managementagilegovernancechannelstechnologyleadershipexperienced
Job Description
We are seeking a highly experienced Lead Program Manager with expertise in Channels and Contact Centre Automation. The role involves leading complex programs, establishing governance structures, and managing stakeholder expectations. Candidates should have a strong background in contact center technology platforms and program governance frameworks.
Qualifications
Bachelor’s degree in engineering, Technology, or Business (MBA preferred); Certifications in PMP / PRINCE2 / MSP / Agile Program Management highly desirable.
Skills Required
- contact center
- automation
- program management
- stakeholder management
- agile
- governance
- channels
- technology
- leadership
Location
City: bengaluru · Country: India