AVP - Training & Quality
Barclays · pune, India
customer servicetrainingstakeholder managementprocess improvementteam managementcommunicationdata analysisexperienced
Job Description
As AVP Training & Quality, you will review process journeys to recommend changes for improved customer experience. You will develop training programs, monitor their effectiveness, and identify industry trends for best practices. The role requires strong communication skills and the ability to manage teams effectively.
Qualifications
Considerable experience in a Customer Service Environment in a lead role, preferably in a global organization.
Skills Required
- customer service
- training
- stakeholder management
- process improvement
- team management
- communication
- data analysis
Location
City: pune · Country: India