Vice President Command Centre
Barclays · pune, India
incident managementcrisis managementobservabilityautomationitilstakeholder managementaiopsmonitoring toolsservice operationsexperienced
Job Description
As Vice President Command Centre, you will lead real-time service operations, manage major incidents, and drive a culture of observability and automation. You will partner with senior technology leaders and operations teams to ensure service health and rapid recovery during high-impact events. The role involves overseeing compliance, ITIL process adherence, and mentoring teams to improve KPIs.
Qualifications
Experience in leading major incident and crisis management, driving real-time service operations, and managing IT Services risk.
Skills Required
- incident management
- crisis management
- observability
- automation
- itil
- stakeholder management
- aiops
- monitoring tools
- service operations
Location
City: pune · Country: India