Team Manager
Barclays · sunderland, United Kingdom
leadershipcomplaintsrisk managementcustomer serviceprocess improvementcommunicationexperienced
Job Description
As a Team Manager at Barclays, you will lead a high-performing Complaints team, overseeing the management of complaints to ensure customer-focused outcomes. Your role involves driving operational efficiency, compliance with regulatory standards, and fostering a culture of continuous improvement. You will collaborate with internal and external stakeholders to enhance processes and support business objectives.
Qualifications
Proven leadership experience, exceptional communication skills, strong decision-making and problem-solving capabilities.
Skills Required
- leadership
- complaints
- risk management
- customer service
- process improvement
- communication
Location
City: sunderland · Country: United Kingdom