Service Design Lead
Barclays · mumbai, India
service designcustomer journeystakeholder managementdesign thinkinguser experienceprototypingdata analysisrisk managementexperienced
Job Description
As a Service Design Lead, you will influence stakeholders and lead design initiatives within Business Banking. Your role involves creating design assets, mapping customer journeys, and ensuring compliance with accessibility standards. You will also monitor industry trends to enhance banking product design.
Qualifications
Experience in service design with a track record of leading impactful design work. Strong commercial awareness and ability to analyze operations for improvements.
Skills Required
- service design
- customer journey
- stakeholder management
- design thinking
- user experience
- prototyping
- data analysis
- risk management
Location
City: mumbai · Country: India