Complaints Root Cause Analysis
Barclays · mumbai, India
data analyticspythonsqlpower biaimachine learningagilestakeholder managementexperienced
Job Description
As a CX Root Cause Manager at Barclays, you will analyze customer complaints to identify root causes and drive improvements. The role involves using advanced data analytics and AI tools to support change initiatives across various teams. You will collaborate with stakeholders to ensure compliance and enhance customer experience.
Qualifications
Experience with data analytics, deep-dive analysis, and stakeholder collaboration.
Skills Required
- data analytics
- python
- sql
- power bi
- ai
- machine learning
- agile
- stakeholder management
Location
City: mumbai · Country: India