Specialist Customer Care Advisor - Inbound Telephony
Barclays · gurugram, India
customer servicetelephonybankingproblem solvingcommunicationtime managementexperienced
Job Description
As a Specialist Customer Care Advisor, you will provide exceptional service to Business Banking customers, resolving complex cases and offering tailored solutions. The role involves managing inbound calls, prioritizing case work, and collaborating with teams to improve customer care processes. You will be expected to demonstrate adaptability, resilience, and a customer-centric approach.
Qualifications
Previous experience in a telephony-based customer service role, customer-centric approach, computer literacy, time management skills.
Skills Required
- customer service
- telephony
- banking
- problem solving
- communication
- time management
Location
City: gurugram · Country: India