Service Desk Analyst, Senior Associate
Macquarie · mumbai, India
help deskdesktop supporttroubleshootingoffice 365active directorynetwork supportcustomer serviceexperienced
Job Description
Join our Technology team as a Service Desk Analyst, where you will provide face-to-face support for staff, including traders and senior leaders. You will diagnose and resolve technology issues, assist with device upgrades, and contribute to technology rollouts. This role requires strong problem-solving skills and a commitment to delivering an outstanding customer experience.
Qualifications
Experience providing Help Desk, desktop or trade‑floor support in a customer‑facing environment. Ability to communicate clearly with a wide range of users, including traders and senior leaders.
Skills Required
- help desk
- desktop support
- troubleshooting
- office 365
- active directory
- network support
- customer service
Location
City: mumbai · Country: India