Technology Incident Manager
Macquarie · mumbai, India
incident managementservice managementitsmproblem solvingcommunicationdata analysisexperienced
Job Description
You will manage incidents, support root cause analysis, and drive effective communications to ensure technology platform availability. The role involves enhancing data and analytical capabilities by mining incident data and suggesting process improvements. Experience with ITSM tools is required, and an understanding of security, networking, and infrastructure is advantageous.
Qualifications
2-3 years + experience in an Incident Manager / Service Management role.
Skills Required
- incident management
- service management
- itsm
- problem solving
- communication
- data analysis
Location
City: mumbai · Country: India