AM - Collections Operations and Support
HSBC · mumbai, India
complaints managementcollectionsretail lendingcommunicationcustomer serviceboth
Job Description
The role involves managing customer complaints related to collections and credit bureau, ensuring timely resolution and closure. The incumbent will coordinate with internal stakeholders and maintain a tracker of complaints while adhering to the bank's complaint management framework. Strong communication skills and knowledge of retail lending products are essential.
Qualifications
Graduate in any discipline (BSc / BCom / BA)
Skills Required
- complaints management
- collections
- retail lending
- communication
- customer service
Location
City: mumbai · Country: India