Client Service Desk Team Leader, Director
Morgan Stanley · bengaluru, India
customer serviceteam leadershiptechnical supportprocess improvementproblem solvingcommunicationexperienced
Job Description
The Client Service Desk Team Leader will oversee a team providing technical support to internal and external clients. Responsibilities include managing service desk operations, ensuring adherence to SLAs, and driving team performance through coaching and feedback. The role requires excellent problem-solving skills and a passion for process improvement.
Qualifications
At least 6+ years’ relevant experience, with 3-5 years of technical or customer service leadership experience. College degree or equivalent experience preferred.
Skills Required
- customer service
- team leadership
- technical support
- process improvement
- problem solving
- communication
Location
City: bengaluru · Country: India