Manager, Client Success - VP
Morgan Stanley · mumbai, India
client successteam managementperformance managementclient satisfactioncommunicationrecruitmenttrainingproblem solvingexperienced
Job Description
The Manager for Client Success is responsible for leading a team of Client Success Managers, focusing on client interaction and communication processes. This role involves recruiting, training, and performance management of the team, while ensuring client satisfaction and efficiency in processes. The manager will also support the team during client escalations and facilitate internal communications.
Qualifications
Bachelor’s degree in business, commerce or related field is preferred or equivalent experience. Certified Equity Professional (CEP) preferred.
Skills Required
- client success
- team management
- performance management
- client satisfaction
- communication
- recruitment
- training
- problem solving
Location
City: mumbai · Country: India