IT Technology Services Specialist
SAP · bengaluru, India
sapcloudproject-managementitilbasisanalyticsperformance-tuningcustomer-servicedisaster-recoveryautomationexperienced
Job Description
The IT Technology Services Specialist at SAP plays a crucial role in ensuring quality service delivery for strategic customers in the Enhanced Operations Service team. Responsibilities include managing service KPIs, conducting root cause analysis, and driving continuous improvement initiatives. The role requires hands-on experience with SAP technologies and a strong customer service focus.
Qualifications
Bachelor’s degree or higher in Computer Science, Engineering, or Information Technologies Management. 6+ years of related professional experience. Professional Certification of SAP BASIS, Business Object with exposure to Project Management tasks including PMP and ITIL certification.
Skills Required
- sap
- cloud
- project-management
- itil
- basis
- analytics
- performance-tuning
- customer-service
- disaster-recovery
- automation
Location
City: bengaluru · Country: India