Service Manager - SME Liabilities
Standard Chartered Bank · delhi, India
digitizationcustomer servicestakeholder managementtrade servicescomplianceprocess improvementexperienced
Job Description
The Service Manager will ensure digitization by migrating customers to online platforms and simplifying processes. Responsibilities include handling queries related to trade services, managing complaints, and ensuring compliance with regulatory guidelines. The role requires coordination with internal units to maintain service levels and improve customer satisfaction.
Qualifications
Good communication skills, bank transaction system knowledge, internal and external stakeholder management.
Skills Required
- digitization
- customer service
- stakeholder management
- trade services
- compliance
- process improvement
Location
City: delhi · Country: India