Merchant Experience Lead
Paytm · noida, India
merchant experienceoperationsdata analysissqlexcelpaymentsfintechchurn reductioncustomer satisfactionexperienced
Job Description
The Merchant Experience Lead will enhance the end-to-end merchant experience across the EDC ecosystem, focusing on increasing active merchants and reducing churn. Responsibilities include analyzing merchant pain points, optimizing helpdesk operations, and driving productivity enhancements. The role requires strong analytical skills and collaboration with cross-functional teams to improve merchant satisfaction and business performance.
Qualifications
6–10 years of experience in Merchant Experience, Operations, or Business Excellence within Payments / Fintech / BFSI.
Skills Required
- merchant experience
- operations
- data analysis
- sql
- excel
- payments
- fintech
- churn reduction
- customer satisfaction
Location
City: noida · Country: India