Service Excellence Specialist-WBG HO / IPO / CIP-Wholesale Integrated Service Excellence (WISE)
Kotak Mahindra Bank · bengaluru, India
service excellenceprocess improvementcustomer experiencewholesale bankingoperational efficiencystakeholder managementboth
Job Description
The Service Excellence Specialist plays a critical role in enhancing customer experience across wholesale banking services. Responsibilities include monitoring service delivery standards, resolving client issues, and implementing process improvements. The role requires collaboration with internal teams to ensure compliance with service quality standards and promote a culture of service excellence.
Qualifications
Bachelor's Degree
Skills Required
- service excellence
- process improvement
- customer experience
- wholesale banking
- operational efficiency
- stakeholder management
Location
City: bengaluru · Country: India