Service Excellence Specialist-WBG HO / IPO / CIP-Wholesale Integrated Service Excellence (WISE)
Kotak Mahindra Bank · rajkot, India
service deliveryclient experienceprocess improvementoperational excellencecustomer feedbackcompliancetrainingautomationboth
Job Description
The Service Excellence Specialist plays a critical role in enhancing customer experience across wholesale banking services. Responsibilities include monitoring service delivery standards, resolving client issues, and implementing process improvements. The role requires collaboration with internal teams to ensure compliance with service quality standards and promote a culture of service excellence.
Qualifications
Bachelor's Degree
Skills Required
- service delivery
- client experience
- process improvement
- operational excellence
- customer feedback
- compliance
- training
- automation
Location
City: rajkot · Country: India