Sky Service Distribution - RM-Sky Channel-Contact Centre Inbound
Kotak Mahindra Bank · noida, India
customer servicecommunicationproblem-solvingcrminboundescalationteamworkproduct knowledgeexperienced
Job Description
The Customer Service Executive will handle customer inquiries and complaints for the Sky Channel, ensuring high levels of satisfaction. Responsibilities include responding to inquiries via phone, email, and live chat, providing product information, and resolving complex issues. The role requires collaboration with other teams and maintaining accurate records of customer interactions.
Qualifications
A high school diploma or equivalent is required, with a preference for a bachelor's degree in a related field. Minimum 1-2 years of experience in a customer service role, preferably in a contact center environment.
Skills Required
- customer service
- communication
- problem-solving
- crm
- inbound
- escalation
- teamwork
- product knowledge
Location
City: noida · Country: India