Service Excellence Specialist-WBG HO / IPO / CIP-Wholesale Integrated Service Excellence (WISE)
Kotak Mahindra Bank · lucknow, India
customer experienceservice deliveryprocess improvementwholesale bankingclient issuesoperational excellenceboth
Job Description
The Service Excellence Specialist plays a critical role in enhancing customer experience across wholesale banking services. Responsibilities include monitoring service delivery standards, resolving client issues, and implementing process improvements. The role requires collaboration with internal teams to ensure compliance and drive continuous improvement.
Qualifications
Bachelor's Degree
Skills Required
- customer experience
- service delivery
- process improvement
- wholesale banking
- client issues
- operational excellence
Location
City: lucknow · Country: India