Service Excellence Specialist-WBG HO / IPO / CIP-Wholesale Integrated Service Excellence (WISE)
Kotak Mahindra Bank · mumbai, India
service deliveryprocess improvementcustomer experienceoperational excellencestakeholder managementdata analysistrainingcomplianceboth
Job Description
The Service Excellence Specialist plays a critical role in driving operational excellence and enhancing customer experience across wholesale banking services. This role involves collaboration with internal stakeholders to identify service gaps, streamline processes, and implement best practices for superior service quality.
Qualifications
Bachelor's Degree
Skills Required
- service delivery
- process improvement
- customer experience
- operational excellence
- stakeholder management
- data analysis
- training
- compliance
Location
City: mumbai · Country: India