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811-CEC Officer-Inbound-Digital Banking Kotak 811-Contact Centre Inbound

Kotak Mahindra Bank · thane, India
customer servicecommunicationcross-sellingbankingquery resolutionboth

Job Description

Attend inbound/outbound calls to process customer queries and requests. Identify opportunities for cross-selling banking products during calls. Ensure quality communication and customer satisfaction while meeting productivity benchmarks.

Qualifications

Bachelor's Degree

Skills Required

  • customer service
  • communication
  • cross-selling
  • banking
  • query resolution

Location

City: thane · Country: India