Service Relationship Manager - WC-SALARIED PL AND WORKING CAPITAL-Sales
Kotak Mahindra Bank · kolkata, India
customer servicebankingmicrosoft excelteamworknegotiationservice deliveryreportingexperienced
Job Description
The Service Relationship Manager will enhance customer experience by ensuring timely processing of closure requests and coordinating with relevant teams for resolution. The role requires ownership of service requests, updating reports accurately, and contributing to improvements in turnaround time and customer satisfaction. Candidates should have 3+ years of experience in the service domain, preferably in lending.
Qualifications
Graduate
Skills Required
- customer service
- banking
- microsoft excel
- teamwork
- negotiation
- service delivery
- reporting
Location
City: kolkata · Country: India