CEC - Process Manager-Customer Experience Center-Contact Centre Inbound
Kotak Mahindra Bank · thane, India
customer serviceprocess managementteam leadershipboth
Job Description
The Process Manager will oversee operations in the Customer Experience Center, focusing on inbound contact center processes. Responsibilities include managing team performance, ensuring customer satisfaction, and implementing process improvements. The role requires strong leadership and communication skills.
Qualifications
Bachelor's Degree
Skills Required
- customer service
- process management
- team leadership
Location
City: thane · Country: India