Sky VRM - Team Leader-Sky Channel-VRM - Support
Kotak Mahindra Bank · thane, India
team managementsalescustomer servicecommunicationrelationship managementbfsinpsperformance metricsexperienced
Job Description
Lead a team of Virtual Relationship Managers responsible for service, sales, and profitability from an assigned portfolio. Collaborate with fulfillment teams to ensure high conversion ratios and maintain production capacity. Ensure adherence to performance standards and customer satisfaction metrics.
Qualifications
Graduate with 7+ years of experience or Post Graduate with around 5 years of experience, with a minimum of 3 years leading a team of 15+ Full Time Employees.
Skills Required
- team management
- sales
- customer service
- communication
- relationship management
- bfsi
- nps
- performance metrics
Location
City: thane · Country: India