Sky Branch - Team Leader-Sky Channel-Branch Omni
Kotak Mahindra Bank · thane, India
team leadershiprelationship managementsalescustomer servicecommunicationpeople managementbfsinpsexperienced
Job Description
Lead a team of Virtual Relationship Managers responsible for service, sales, and profitability from an assigned portfolio. Collaborate with fulfillment teams to ensure high conversion ratios and maintain production capacity. Ensure adherence to performance standards and customer satisfaction metrics.
Qualifications
Graduate with 7+ years of experience or Post Graduate with around 5 years of experience, with a minimum of 3 years leading a team of 15+ Full Time Employees.
Skills Required
- team leadership
- relationship management
- sales
- customer service
- communication
- people management
- bfsi
- nps
Location
City: thane · Country: India