CEC Officer - Inbound - Retail Assets-Customer Experience Center-Contact Centre Inbound
Kotak Mahindra Bank · hyderabad, India
customer servicecommunicationcall centercross sellingproblem solvingboth
Job Description
The CEC Officer will attend inbound calls from customers regarding Retail Assets and process their queries and requests. Responsibilities include identifying cross-selling opportunities, ensuring quality communication, and adhering to service benchmarks. Candidates should possess excellent communication skills and be flexible to work in a 24/7 environment.
Qualifications
Graduate
Skills Required
- customer service
- communication
- call center
- cross selling
- problem solving
Location
City: hyderabad · Country: India