Customer Operations Senior Specialist
S&P Global · gurugram, India
customer successproject managementsalesforceprocess optimizationtrainingdocumentationreportingdata analysisexperienced
Job Description
The Customer Operations Senior Specialist will coordinate day-to-day operations of the customer success team, support process documentation, and provide training for continuous team development. Responsibilities include executing customer success workflows, facilitating cross-functional collaboration, and maintaining documentation and reporting on customer success performance.
Qualifications
Bachelor’s degree in Business, Marketing, or related field (or equivalent work experience). 5+ years of experience in customer success, customer operations, or similar roles.
Skills Required
- customer success
- project management
- salesforce
- process optimization
- training
- documentation
- reporting
- data analysis
Location
City: gurugram · Country: India