Business Analyst II (Salesforce Support)
S&P Global · delhi, India
salesforcetechnical supportagiledocumentationcrmprocess improvementexperienced
Job Description
The Business Analyst II will support S&P Global's Salesforce and OTC technical solutions, engaging with stakeholders to enhance operational effectiveness. Responsibilities include managing critical incidents, creating technical documentation, and identifying functional improvements. The role requires collaboration with end users and development teams to ensure excellence in Commercial Operations.
Qualifications
Bachelor’s degree or master's degree in engineering or equivalent; 3+ years of experience, including 2 years with Salesforce.
Skills Required
- salesforce
- technical support
- agile
- documentation
- crm
- process improvement
Location
City: delhi · Country: India