Team Leader - Operations
Hinduja Global Solutions · bengaluru, India
team managementcoachingcustomer serviceanalytical thinkingproblem-solvingcommunicationdata integrityexperienced
Job Description
The Team Leader is responsible for supervising a team of chat support agents, ensuring high performance in quality and productivity. This role involves team management, coaching, policy compliance, and administrative tasks. The Team Leader acts as a liaison between management and team members, providing support and feedback.
Qualifications
Graduate with minimum of 1 year experience as a Team leader in chat process for international credit card/financial service programs
Skills Required
- team management
- coaching
- customer service
- analytical thinking
- problem-solving
- communication
- data integrity
Location
City: bengaluru · Country: India