Senior Analyst Global WFM
Hinduja Global Solutions · bengaluru, India
wfmreal-time monitoringdata analysisms excelavayacommunicationcontact centerperformance metricsexperienced
Job Description
The Senior Analyst Global WFM is responsible for monitoring and managing real-time activities across multiple queues to ensure operational efficiency. This role involves generating reports, analyzing performance metrics, and collaborating with various teams to address staffing and operational challenges. Strong analytical skills and proficiency in WFM tools are essential.
Qualifications
Any graduation and above, 1–3 years of experience in WFM real-time monitoring or contact center operations.
Skills Required
- wfm
- real-time monitoring
- data analysis
- ms excel
- avaya
- communication
- contact center
- performance metrics
Location
City: bengaluru · Country: India