Associate / Sr Associate - Email/Chat Support
Firstsource Solutions · bengaluru, India
customer servicecommunicationproblem solvingcrmticketing systemsempathyadaptabilityboth
Job Description
The Customer Service Associate is responsible for delivering exceptional customer service through various communication channels. This role involves handling inquiries, resolving issues, and maintaining positive customer relationships. The associate will ensure compliance with company policies and strive to meet service level agreements.
Qualifications
Graduate Fresher or Undergraduate with 2 Years Experience
Skills Required
- customer service
- communication
- problem solving
- crm
- ticketing systems
- empathy
- adaptability
Location
City: bengaluru · Country: India