Advisor, Workforce Analysis
Coca-Cola India · delhi, India
workforce managementdata analyticsmicrosoft excelforecastingcustomer servicecommunicationboth
Job Description
The Advisor, Workforce Analysis focuses on forecasting and planning for the customer contact center. Responsibilities include analyzing contact center trends, maintaining workforce management systems, and collaborating across departments to optimize service delivery. The role requires strong analytical skills and proficiency in Microsoft Excel.
Qualifications
BS/BA degree in related discipline (Business, Finance or Mathematics) preferred; High School Diploma or GED equivalent required.
Skills Required
- workforce management
- data analytics
- microsoft excel
- forecasting
- customer service
- communication
Location
City: delhi · Country: India