Senior Business Analyst
Moody’s · gurugram, India
incident managementitilservicenowit supportfinancial servicesproblem solvingcommunicationteamworkexperienced
Job Description
The Senior Business Analyst will oversee shift operations to monitor incident progress and identify issues for escalation. Responsibilities include maintaining communication with stakeholders, conducting impact assessments, and developing incident response plans. The role requires strong analytical skills and the ability to lead recovery calls in high-pressure situations.
Qualifications
Bachelor’s degree in computer science, Information Technology, or a related field
Skills Required
- incident management
- itil
- servicenow
- it support
- financial services
- problem solving
- communication
- teamwork
Location
City: gurugram · Country: India