COTC Engineer I
Mastercard · bengaluru, India
linuxsqloraclemongodbsplunkdatadogitiltcp/ipcloudnetworkingboth
Job Description
The COTC Engineer I role involves handling customer work-orders, resolving issues, and collaborating with internal teams to ensure a positive customer experience. Responsibilities include triaging incoming requests, escalating complex issues, and maintaining knowledge of products and services. The role requires strong problem-solving skills and the ability to communicate effectively with stakeholders.
Qualifications
Strong Linux foundation, database concepts, experience with observability tools, understanding of ITSM practices.
Skills Required
- linux
- sql
- oracle
- mongodb
- splunk
- datadog
- itil
- tcp/ip
- cloud
- networking
Location
City: bengaluru · Country: India