Senior Technician, Customer Technical Services
Mastercard · bengaluru, India
apisqltroubleshootingcustomer-supportweb-servicesscriptingxmldatabasesexperienced
Job Description
The Senior Technician in Customer Technical Services will provide comprehensive technical support for clients, focusing on integrations, troubleshooting, and API Services training. The role requires strong problem-solving skills, the ability to communicate technical concepts clearly, and a commitment to enhancing customer experience. Candidates should be comfortable with independent troubleshooting and collaborating with various stakeholders.
Qualifications
Prior experience in customer-facing service/support roles; exposure to API structures, SaaS implementations, and databases like SQL is desirable.
Skills Required
- api
- sql
- troubleshooting
- customer-support
- web-services
- scripting
- xml
- databases
Location
City: bengaluru · Country: India