Customer Service Specialist - Voice
Axis Bank · mumbai, India
customer servicecommunicationbankingsalesproblem solvingexperienced
Job Description
The Customer Service Specialist role involves effectively resolving customer queries or complaints with a focus on customer satisfaction and minimum handling time. Responsibilities include cross-selling and upselling financial products, ensuring compliance with service guidelines, and achieving call quality targets.
Qualifications
Graduate or Post graduate from a recognized institution with 2-5 years of relevant experience.
Skills Required
- customer service
- communication
- banking
- sales
- problem solving
Location
City: mumbai · Country: India