Senior Consultant, AI & Digital (CRM‑centric)
Visa · bengaluru, India
crmaimicrosoft dynamicsdata analysisproduct managementagileautomationcustomer engagementexperienced
Job Description
We are seeking a Senior Consultant to design and deliver AI-enabled, CRM-centric transformation initiatives. This role involves working with business leaders and engineering teams to modernize customer engagement and improve agent productivity using Microsoft Dynamics 365. Responsibilities include analyzing customer journeys, translating business requirements into CRM capabilities, and collaborating with data science teams.
Qualifications
9 or more years of relevant work experience with a Bachelor Degree or 7 or more relevant years of experience with an Advanced Degree or 3 or more years of experience with a PhD
Skills Required
- crm
- ai
- microsoft dynamics
- data analysis
- product management
- agile
- automation
- customer engagement
Location
City: bengaluru · Country: India