Global Procurement Helpdesk Sr Associate
PepsiCo2 · hyderabad, India
procurementhelpdeskticketingtroubleshootingmentoringprocess improvementcollaborationanalyticsexperienced
Job Description
The Senior Helpdesk Agent oversees the ticket resolution process, handling complex procurement issues and mentoring junior team members. This role involves advanced troubleshooting, coordination with technical teams, and driving strategic initiatives for process improvement. The agent also develops training sessions and collaborates with cross-functional teams to enhance service delivery.
Qualifications
Proven experience in procurement processes and helpdesk operations. Strong analytical and problem-solving skills. Advanced proficiency with ticketing platforms and related tools.
Skills Required
- procurement
- helpdesk
- ticketing
- troubleshooting
- mentoring
- process improvement
- collaboration
- analytics
Location
City: hyderabad · Country: India