Senior Manager
PepsiCo · hyderabad, India
voicebotautomation3clogicservicenowaicontactcenteranalyticsintegrationrpaproblem-solvingexperienced
Job Description
Lead transformation for the IT Operations team at PepsiCo through voice automation and AI-driven interactions. Focus on designing, implementing, and optimizing voicebot and contact center automation solutions. Collaborate with business teams to define user journeys and ensure seamless integration with backend systems.
Qualifications
9+ years of experience in Contact Center Transformation / Automation. 3+ years of hands-on experience with 3CLogic. Proven track record implementing Voicebot / Conversational AI solutions.
Skills Required
- voicebot
- automation
- 3clogic
- servicenow
- ai
- contactcenter
- analytics
- integration
- rpa
- problem-solving
Location
City: hyderabad · Country: India